Safety & Reporting

pssper operates a multi-layered safety system designed to keep all users safe. This page explains our safety philosophy, how to report issues, and tips for staying safe both online and offline.

Safety Philosophy

Our safety approach is built on four core principles:

• Prevention First — Rather than reacting after problems occur, pssper is designed to prevent issues before they happen. Our trust score system connects reliable users, AI safety monitoring detects risky behavior patterns automatically, phone verification ensures accountability, and our 1:1 matching model promotes serious connections.
• Rapid Response — When a report is filed, AI performs instant initial classification and takes immediate action on severe cases. Less urgent reports are queued for team review within 24–48 hours.
• Transparency — Reporters receive outcome notifications so they know their report was taken seriously and acted upon.
• Continuous Improvement — We regularly update our safety systems based on user feedback and emerging threat patterns.

AI Safety Features

pssper's AI provides 24/7 monitoring to keep you safe.

Conversation Analysis

• Detects negative, threatening, or abusive language
• Identifies one-sided demands or coercive expressions
• Catches suspicious topic changes or manipulation attempts

Risk Detection

The following risky behaviors are automatically identified:

• Aggressive requests for personal information
• Pressure to meet in person too quickly
• Signs of deception or secretive behavior

Scam Prevention

• Detects rapid-request patterns from newly created accounts
• Checks for similarities with previously flagged accounts
• Identifies signs of false identity

Money Request Warnings

• Automatically detects phrases like "send me money" or similar requests
• Issues an immediate warning and protective measures when financial requests are found
• Provides automatic alerts to prevent financial fraud

External Contact Detection

• Detects attempts to share phone numbers, messaging app IDs, or other external contact information
• Blocks premature sharing of personal contact details
• Recommends keeping conversations within pssper until trust has been established

Reporting

If someone's behavior is inappropriate, report them right away. The process is simple:

In-App Reporting

From a chat room:

1. Tap More (gear icon) at the top of the chat → select Report

From discovery:

1. Tap the Report button at the bottom of the profile card

Then:

1. Choose a report category (see below)
2. Add a description (optional but recommended)
3. Attach screenshots (optional — evidence helps speed up the review)
4. Tap Submit Report

After submission, AI performs immediate initial classification. Severe cases are actioned right away.

Report Categories

• Offensive Messages — Rude or insulting language, sexual harassment
• Scam / Fraud — Money requests, false pretenses, luring to external services
• Fake Profile — Photos that are not real, false information, suspected minor
• Offline Danger — Violence, threats, or stalking during in-person meetings
• Other — Issues not covered above (describe in your own words)

Choosing the right category helps us investigate faster.

How Reports Are Processed

Step 1: AI Auto-Classification (immediate)

• AI analyzes the report content, conversation context, and prior report history
• Determines severity and whether emergency action is needed

Step 2: Team Review (24–48 hours)

• pssper's safety team reviews the AI classification
• Examines related messages and profile data as needed
• Makes a final determination on policy violations

Step 3: Action (upon confirmed violation)

• Appropriate penalties are applied (see table below)

Step 4: Outcome Notification

• The reporter is notified that the report has been processed (specific actions taken are not disclosed)
• Victims are provided with any necessary support

Cumulative Penalty Schedule

Post-Report Protection

After you file a report:

• The reported user is automatically blocked
• You will not receive any further messages from them
• They are removed from your discovery and chat
• Your identity as the reporter is strictly confidential

Blocking

How to Block

From a chat room:

1. Tap More (gear icon) at the top of the chat
2. Select Block
3. Review the information and confirm

From discovery:

1. Tap the Block button at the bottom of the profile card
2. Review the information and tap Block

Once you block someone, the following takes effect immediately:

• You cannot see each other's profiles
• Any active match is automatically ended
• You cannot send or receive messages
• Even after unblocking, the person is permanently excluded from future matches

Silent Blocking

The blocked person is not notified. From their perspective, your profile simply no longer appears. No blocking notification is ever sent.

Managing Your Block List

You can view and manage blocked users from Profile tab > Settings > Block Management. You can unblock users from this screen, but unblocking will not make that person a match candidate again.

Content Filtering

pssper maintains a safe conversation environment through real-time content filtering.

Auto-Filter Targets

Messages containing the following types of content are automatically detected:

• Inappropriate language — Banned words and harmful expressions
• Personal information requests — Requests for addresses, bank account numbers, ID numbers, and other sensitive data
• Financial transactions — Wire transfer requests, investment solicitations, etc.
• External luring — Attempts to move the conversation to other messaging apps or platforms
• Sexual content — Inappropriate sexual expressions

What Happens When Content Is Filtered

For the sender: The message is blocked from being sent, and a notice is displayed: "Your message contains content that violates our community guidelines."

For the receiver: If a dangerous pattern is detected in the conversation, a safety alert is shown with a warning about personal information sharing, external app transfers, and financial requests, along with a Report button.

Profile Photo Filtering

Profile photos are also subject to automated review. Inappropriate images are automatically rejected. We recommend uploading a clear, recognizable face photo.

Safe Meeting Tips

When meeting someone in person for the first time, follow these guidelines to stay safe:

1. Meet in Public Places

• Always choose a public location for first meetings (cafes, libraries, restaurants, etc.)
• Pick places with plenty of people around
• Prefer well-lit outdoor or indoor areas

2. Tell a Trusted Person

• Share your plans with a friend or family member
• Tell them who you are meeting, when, and where
• Check in after the meeting to confirm you got home safely
• Save a friend's number for emergencies

3. Never Send Money

• Do not send money for any reason — "deposits," "advance payments," "emergencies," "gifts," or any other excuse
• Build a trusted relationship first
• If cash is involved, always hand it over in person

Warning: Requests for money are almost always scams.

4. Protect Your Personal Information

Before meeting in person, do not share:

• Your exact home address
• Workplace details (company name, department, location)
• ID numbers or bank account details
• Social media accounts

Share personal information gradually only after meeting several times and building genuine trust.

5. Recognize Red Flags

Watch out for these warning signs:

6. Safe Chat Habits

• Avoid over-sharing personal situations (business trips, family matters, etc.) early on
• Do not share stress or personal struggles too quickly — this can be exploited for emotional manipulation
• Feel free to decline photo requests — you always have the right to say no
• Trust your instincts — if something feels off, stop the conversation

7. Stay Safe During Meetings

• Keep your phone fully charged at all times
• If your battery is low, reschedule the meeting
• If the other person does not show up on time, reach out or leave
• Never leave your drink unattended (to prevent tampering)
• Remember that you can leave at any time if you feel uncomfortable
• Be honest rather than making up excuses

Emergency Contacts

In an emergency, seek help immediately.

Korea

• 112 — Police (emergency)
• 1366 — Domestic violence and sexual assault hotline
• 1344 — Women's violence reporting (National Police Agency)
• 1363 — Digital sex crime reporting
• 1388 — Cybercrime reporting

United States

• 911 — Police / Fire / Medical (emergency)
• 988 — Suicide & Crisis Lifeline
• 1-800-656-4673 — RAINN (sexual assault hotline)

pssper Support: [email protected]

Offline Incident Reporting

If you have been harmed by someone you met through pssper, take the following steps:

Immediate Actions

1. Move to a safe location
2. Tell a trusted person (friend, family member)
3. Seek medical attention if needed

Collect Evidence

• Chat message screenshots — make sure dates and times are visible
• Transaction records — if any financial exchange occurred
• Profile information — save it before blocking the person
• Witness information — if anyone else saw what happened

File an Official Report

• Visit a police station or call 112 (Korea) / 911 (US)
• Present the evidence you collected
• Record your case number

Report to pssper

1. Go to Settings > Customer Support
2. Select Emergency Incident Report
3. Provide a detailed description
4. Attach your police case number if available

pssper's team cooperates with law enforcement to support investigations.

Psychological Support

If you have been affected, you are not alone. Professional counseling is available.

Free Counseling Hotlines (Korea)

• 1393 — Women's emergency call service (women's safety)
• 1388 — Youth counseling hotline (for minors)
• 1577-0199 — Mental health crisis line (psychological support)
• Korean Sexual Violence Counseling Center — Support for sexual assault victims

Crisis Resources (United States)

• 988 — Suicide & Crisis Lifeline
• 1-800-656-4673 — RAINN (sexual assault support)
• 1-800-799-7233 — National Domestic Violence Hotline

Legal Aid

• Korea Legal Aid Corporation (Ministry of Justice): Free legal consultation and litigation support
• Victims may be eligible for court-appointed attorneys

Our Commitment

pssper is committed to building a safe community. We promise:

• Sincere review — Every report is thoroughly and genuinely reviewed
• Victim priority — Protecting victims is always our top priority
• Reporter anonymity — The identity and safety of reporters are strictly protected
• Regular safety improvements — We continuously enhance our safety features
• Law enforcement cooperation — We work with authorities when needed to ensure justice

Let's build a safe pssper community together.

If you have questions, reach out via Settings > Customer Support or email [email protected].