Troubleshooting

Having trouble with the app? Find solutions for common issues below.

Installation & Updates

Can't install the app

• Android: Search for "pssper" on Google Play Store. Requires Android 10 or later.
• iOS: Search for "pssper" on App Store. Requires iOS 15 or later.
• If storage is low, delete unused apps or files and try again.

App won't update

• Connect to Wi-Fi, refresh the store, and try updating again.
• If updates keep failing, uninstall and reinstall the app. Your account data is stored on our servers, so you can recover it by logging in again.

Sign Up & Login

Not receiving verification code (OTP)

• Make sure you entered the correct phone number (including country code).
• Check your spam or blocked messages folder.
• Wait up to 3 minutes after requesting the code.
• If it doesn't arrive, tap Resend to request a new code.

"Phone number already in use" error

• pssper enforces a one-account-per-number policy.
• If you previously deleted your account, you cannot re-register with the same number for 90 days.
• If it's your number and you can't use it, contact support.

Can't log in

• Check your internet connection.
• Force close the app and reopen it.
• Make sure you're running the latest version of pssper.
• Try clearing app cache (Android: Settings > Apps > pssper > Storage > Clear Cache / iOS: Uninstall and reinstall).

AI Chat Issues

AI friend isn't responding

• Check your internet connection. AI conversations require a stable network.
• Force close and reopen the app.
• This may be a temporary server maintenance. Please try again shortly.

AI responses are slow

• Use Wi-Fi or a stable mobile data connection.
• Responses may be slightly delayed during peak hours (8-11 PM).

Matching Issues

No one showing in Discovery

• Make sure location access is enabled for pssper.
• Discovery may be limited if you haven't had enough conversations with your AI friend.
• Your discovery filters (distance, age range) may be too narrow. Try expanding them.

Not receiving match suggestions

• pssper's matching is AI-driven — suggestions come when the AI determines you're ready.
• Have more conversations with your AI friend to speed things up.
• If you already have an active match, it must end before a new one can be suggested.

Can't send messages

• Check your internet connection.
• Messages can't be sent if the other person has ended the connection or deactivated their account.

Payment Issues

Payment won't go through

• Verify that your payment method (credit card, Google Pay, Apple Pay) is valid.
• Check your card limit and balance.
• In-app purchases may be restricted in your device settings.

Want to cancel subscription

• Google Play: Google Play > Subscriptions > pssper > Cancel
• App Store: Settings > [Your Name] > Subscriptions > pssper > Cancel
• Deleting the app does not cancel your subscription. You must cancel through the steps above.

Safety Features

Blocked user's profile still visible

• Cached data may temporarily show after blocking. Force close and reopen the app.
• Check your block list in Profile > Settings > Block Management.

Want to rejoin after account deletion

• If within the 30-day grace period, simply log in to cancel the deletion.
• After permanent deletion, you cannot re-register with the same number for 90 days.

Message blocked by content filter

• Messages that violate community guidelines are automatically blocked.
• If you believe this is an error, contact support for assistance.

Contact Support

If the above solutions don't resolve your issue, please reach out to our support team.

• In-app: Profile > Settings > Support
• Email: [email protected]

To help us resolve your issue faster, please include:

• Your device model and OS version
• pssper app version
• The screen or feature where the issue occurs
• Screenshots of any error messages (if available)